You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that processing times for cancellations may vary depending on your payment provider, but typically take 3-5 business days to reflect in your account. To cancel an order, please contact our customer service team immediately with your order number and request details.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt. Some items may be exempt from returns due to hygiene reasons or product characteristics; these exceptions will be clearly marked on the product page.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. The exact timing of the refund appearing in your account depends on your payment provider's processing times. Please note that shipping costs are non-refundable unless the return is due to our error.
Refunds will be issued for the purchase price of the returned items only. Any discounts or promotions applied to your original order will be taken into account when calculating your refund amount. If you received a free gift with your purchase, you may be required to return it to receive a full refund.
If you haven't received your refund within the expected timeframe, please first check your bank account or credit card statement again. Some payment processors may require additional processing time before the refund is posted. If you still have not received your refund after this period, please contact your bank or credit card company as they may have additional processing requirements.
If after contacting your financial institution you still have not received your refund, please contact our customer service team with your order number and payment details. We will investigate the matter and work with our payment processor to resolve the issue promptly. In some cases, we may need to issue a replacement refund through an alternative method.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Trekrstep
Address: 2198 Garrett Street, ALBUQUERQUE, New Mexico
E-Mail: [email protected]
Phone: +1 505-903-1961
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (Mountain Time), excluding major holidays. We strive to respond to all inquiries within 24-48 hours during business days.
