Hey there! Ever had one of those moments where you just wanted to chat with someone real about a product? That’s exactly why we’re here. At Trekrstep, we don’t just sell gear—we build relationships. Fun fact: Our founder, Jake, still replies to every fifth email personally. Why? Because he genuinely loves hearing your stories.
Whether you’ve got a question about sizing, need help with an order, or just want to share your latest adventure photo (we live for those), here’s how to reach us:
Here’s the thing—we’re not perfect. Last month, we mixed up two orders (thanks, Sarah from Colorado, for being so understanding!). But that’s why your feedback is gold to us. Tell us what we’re doing right, what’s annoying, or even just what you had for breakfast. Seriously, one of our best-selling products started as a customer’s random suggestion over coffee.
P.S. If you’re wondering about returns: No hoops to jump through. Just email us, and we’ll sort it out. Easy as pie.
Need help fast? Try live chat during work hours—our team averages under 3-minute response times. Though honestly, sometimes we get distracted debating whether tacos count as hiking food. (They totally do.)
